Old Town Bicycle Service Department
Professional People, Training & Tools!
When you bring in your bike for service, we always start with a free, no-obligation estimate of the work that's needed. One of our service pros will discuss your bicycle with you and carefully explain what we recommend, always respecting your choices and your budget.
Walk-ins are welcome
Getting ready for a ride and discovered that a tire's gone flat? Did you hit a pothole and knock your wheel out of true? Want a full or semi custom wheel build? Sometimes you can't plan when your bike needs attention. Why not bring it in right away? If we can fix it on the spot, we will. And if we need more time, we'll let you know when to stop by to pick it up. Come in, call or email us soon so we can make that important repair or adjustment and get you back on your bike ASAP.
Appointments are helpful
If you prefer the convenience of an appointment, we'll let you know how long the repair will take so that you can plan accordingly. If it’ll be ready quickly, you might want to check out what's new in our store while you’re waiting.
E-Bike Service
We love E-bikes and are ready to help update and maintain many of the E-bikes being sold today. However there are some limitations due to proprietary components, battery systems, etc. The E-bikes we service have original equipment motor systems from: Specialized, Brose, Bosch, Shimano, EbikeMotion / Mahle, Bafang, Trans-X, Yamaha, Shengyi, and Panasonic. (Bikes with Bafang or Shengyi systems: We do not perform motor or electronics work, only bike component related adjustments.)
While there are many other motor systems, we may be unable to perform any services on any part of an E-bike with other motor systems due to insufficient battery management, sensor / wire quality, and lack of available parts, tools and software. We also do not work on any e-bikes with aftermarket / add-on motor systems from any brand.
If you'd like us to check if we can help with a specific E-bike, send us an email with the bike make, model , and year. (Please include a link to the bike's specifics webpage if possible. This is always helpful for our team.) Thanks in advance for trusting us with your electrified ride!
First Tune Free
Your bike is new from Old Town Bicycle, but it's going to need some love. A great way to show you care is by having its first tune up done FOR FREE by the amazing folks in our service departments. After you have ridden your new bike approximately 10 to 20 hours please contact us to set an appointment. We will dial everything in to help your bike stay tiptop for seasons to come. We cover the cost of the labor for the tune up. Please take advantage of this opportunity. A working bike equals a happy rider!
(In the rare case your bike needs parts, the cost of parts and labor to install them are not covered.)